Case Assignment Rules
Determine how cases are assigned to users or put into queues as they are created manually, using Web-to-Case, Email-to-Case, On-Demand Email-to-Case, the Self-Service portal, the Customer Portal, Outlook, or Lotus Notes.
What are assignment rules in salesforce?
Assignment rules are used to automatically assign lead or Case to owner(User Or Queue). Its used to automate owner assignment on Case and Lead based on conditions on Case or Lead.
Dec 06
Assignment rules in Salesforce What are assignment rules in salesforce? Assignment rules in salesforce are used to automatically assign lead or Case to owner(User Or Queue). Assignment rule is used to automate owner assignment on Case and Lead based on conditions on Case or Lead. For example, there could on lead assignment rule for web-generated …
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